We have a team of skilled technicians spread throughout the region. To fully support the service Which will come to install and check the machine condition after sales regularly
In the unlikely event that one of your instruments does not perform the way it should, we’ll be right there to fix it. Our team is trained extensively and is well-versed in the latest trends and technologies. We manage the logistics to provide you with the original spare parts you need. We continuously work to improve your experiences and attend to your requests as fast as possible, anywhere in the world.
If your product is not functioning optimally, you can send it directly to us for repair, whether or not it is still covered by our manufacturer’s warranty. Our service team will repair your equipment with the most advanced test instrumentation and tools. In repairing your equipment, we use only original parts, and we will calibrate and adjust your instruments according to manufacturer’s specifications.
It goes without saying that we’ll be right by your side and ensure that your equipment and production lines will be back up and running in no time. Just say the word, and our service technicians will be on the way to your facility.
Dedicated Service Team
Optimal operation and protection against downtimes. All leading quality management systems (like GMP, GLP and ISO) require regular maintenance. Customers who perform applications in any industry must set up and maintain a written maintenance policy for all laboratory equipment.
Our service technicians are well-versed in your equipment and are trained to check functionality and the overall condition. If necessary, they will replace consumables and, when possible, repair the device on-site.
It is worthwhile to have a maintenance contract for all of your precision devices and systems. This way, you won’t miss a single maintenance interval, and you benefit from high quality results and process reliability, while reducing the possibility of unforeseen downtime. Incidentally, customers with a maintenance contract have a direct contact person who is able to quickly assist in an emergency and have detailed knowledge of your equipment and systems. Together, we will create a service plan tailored to your needs and your equipment.
Your benefits at a glance:Our manufacture-trained service technicians are ready to provide professional installation and commissioning services for your new equipment. Have confidence in the accuracy of your results and reduce potential downtime as our team members take all variables into consideration for you, including ambient conditions. Your equipment will be installed in the optimal location for reliable testing and production results.
During the installation, our technicians conveniently provide basic operator/maintenance training, which allows your team to use new products immediately following installation. Additional training courses are offered upon request.